Terms of Service
Effective date: September 15, 2026
These Terms apply when you use XSELF and when you place an order. They sit alongside our Privacy Policy, our Returns & Refunds policy, and our Pickup & delivery page, which form part of them.
Agreement to these Terms
These Terms of Service ("Terms") govern your use of the XSELF website and the XSELF iPhone app (together, the "Service"), and any order you place through them. By using the Service or placing an order, you agree to these Terms. If you do not agree, please do not use the Service.
Who we are
XSELF sells furniture directly from warehouse stock. You can reach us any time at info@xselfhome.com, or through in-app chat (Account → Support). We typically reply within one business day.
Eligibility
The Service is intended for adults. It is not directed to children under 13, and we do not knowingly collect personal information from them. You must be able to form a binding contract and provide a valid payment method to place an order.
Your account
You can browse and check out as a guest; an account is not required to buy. If you create one, you sign in with a six-digit code sent to your email address — there is no password, and a first-time email address creates an account. Your XSELF account is the same account across this website and the XSELF iPhone app: orders and saved addresses are shared between them. Keep access to your email secure, since anyone who can receive your code can sign in. Tell us promptly if you believe your account has been used without your permission.
Products, availability and stock
A product is listed only once the supplier has confirmed it is available. Quantities shown come from per-warehouse counts. Availability is re-checked on our servers at checkout before any payment is taken, so an item can become unavailable between the moment you add it to your cart and the moment you pay. If that happens we tell you and do not take payment for it.
Prices, taxes and currency
All prices are shown in US dollars. Product prices do not include delivery or tax. Sales tax is calculated for your delivery address at checkout and shown in your order summary before you pay. Delivery is priced per item for the address you enter and totalled for the order; we do not average delivery into product prices. You see any delivery cost at checkout, before payment. If we cannot price delivery for an item, we say so rather than estimate.
Orders and when a contract is formed
Your order is an offer to buy. We confirm price, stock and delivery cost on our servers before any payment is taken. If the price of an item has changed since you added it to your cart, we stop and ask you to review and re-confirm rather than charging the old or the new price silently. If an item is no longer in stock, we tell you and ask you to update your cart. A contract is formed when we accept your order and payment is authorised. Your order number looks like XS-12345; quoting it helps us help you faster.
Payment
Payments are processed by trusted third-party providers, and we never store your full card number. We accept card payments (Visa, Mastercard and American Express, and Apple Pay where your device and browser support it), and Affirm on orders of $50 or more — you complete the Affirm flow on Affirm’s own site and return to us, under Affirm’s own terms. For warehouse pickup orders you may be offered pay after pickup: nothing is charged at the time you order, your card is saved securely by our payment provider, and the order total is charged when you collect the item. Nothing is charged until you complete the payment step.
Fulfillment: pickup, local delivery and shipping
We offer up to three fulfillment methods, and which of them appear for a given order depends on your delivery address and the items in your cart. Warehouse pickup is offered when your address is within range of a warehouse that supports it; when pickup is offered it is free, with no minimum order and no handling fee. Local delivery is offered only where our systems confirm it is available for your address, and only when it is free — if a local delivery could not be provided at no cost, the option is not shown. Shipping is priced per item for the address you enter and totalled for the order, and the cost is shown at checkout before you pay. We choose the nearest warehouse that holds every item in your order with current stock data; when no single warehouse can cover the whole order, we split it across the closest warehouses that can. Being far from a warehouse never blocks an order — where pickup or local delivery is not offered, shipping is. We currently accept delivery addresses within the United States. Timing shown at checkout — including any pickup window, pickup hours, or delivery estimate — is our current operational estimate for the method and address you choose. It is not a guaranteed delivery or collection date, and it may change. The estimate shown to you at the time you place your order is the one that applies to that order.
Returns and refunds
Our Returns & Refunds policy forms part of these Terms. In summary: you may request a return within 5 days, counted from the day you receive the item or complete warehouse pickup. If an item has a quality defect, arrived damaged in transit, or is the wrong item, XSELF pays return shipping; for any other reason — including changing your mind or the item not suiting your space — return shipping is yours. For a damaged or wrong item, contact us within 48 hours of receiving it with your order number and photos or a short video, and we will arrange a replacement or refund, whichever fits. Refunds go back to your original payment method: after a return arrives and passes inspection we approve it and start the refund within 3–5 business days, and your bank or payment provider then needs its own time to post the credit, usually another 5–10 business days. We generally cannot accept a return when the item has been used, installed or assembled in a way that makes it unsellable; when accessories, parts or original packaging are missing; when the item was sold as Final Sale or clearance; or when the item was custom-made — none of which applies when the item has a quality defect, arrived damaged, or is the wrong item.
Reviews and content you submit
You may submit product reviews. By submitting one you confirm it is your own honest opinion and that you have the right to share it, and you grant XSELF a non-exclusive, royalty-free licence to display it on the Service. Reviews are checked before publication; a review that does not pass that check is kept for a person to look at rather than discarded, and you are told it is being reviewed. Some product pages display sample reviews, which are labelled individually as sample content and are not from customers. Do not submit content that is unlawful, abusive, misleading, infringes someone else's rights, or contains personal information about other people.
Acceptable use
Use the Service only for lawful purposes. Do not interfere with or disrupt it, attempt to access accounts or data that are not yours, scrape or copy the catalogue at scale, or place orders fraudulently. We may refuse or cancel an order, and suspend an account, where we reasonably believe these Terms have been broken.
Intellectual property
The XSELF name, logo, site design, and text are ours or our licensors'. Product photography and product descriptions originate with our suppliers. Nothing on the Service transfers any of those rights to you. You may use the Service to browse and buy, not to republish its content.
Third-party services
Parts of the Service depend on third parties — payment processing, delivery partners, analytics, and, in the app, advertising. Those providers handle your information under their own terms and privacy policies. Our Privacy Policy explains what we share and why.
Availability of the Service
We aim to keep the Service available but do not guarantee uninterrupted access. We may change, suspend or withdraw parts of it, including products and pricing, at any time.
Disclaimers and limitation of liability
To the fullest extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis, and we do not warrant that it will be uninterrupted or error-free. To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential loss arising out of or relating to your use of the Service. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud, and any rights or remedies you have as a consumer that cannot be waived. Nothing here affects the returns and refunds described above.
Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Nothing in this section removes any protection you have under the mandatory consumer protection laws of the place where you live, or any right you have to bring a claim there.
Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the effective date above. Continuing to use the Service after a change means you accept the updated Terms.
Contact
Questions about these Terms? Email us at info@xselfhome.com, or use this link.